We process orders Monday through Friday, and aim to send out all orders as fast as humanly possible. Standard processing times vary greatly throughout the year.
Due to high demand during sales time or holiday seasons, please allow for longer than normal shipping & processing times.
Shipping times are listed along side each shipping method listed at checkout, and are from the date your order is shipped. For example: if you place your order on a Tuesday at 2:15 PM PST and choose "2-3 Day Express" shipping at checkout, your order will ship by Wednesday and take 2-3 days from then.
We know how hard waiting is, so you will receive an email with your tracking info on the day your order ships, so you can keep tabs on where it's at. If you don't receive the email, check your spam folder, and if you still cannot find it reach out to us at email@example.com.
We offer free shipping to most locations in Canada. In addition, you may select from different shipping times depending on the size/weight of your package(s) and delivery location.
While super rare, sometimes USPS and FedEx (our two carriers) get delayed or forget to scan a package at one of their stops. If you are looking at your tracking info and see a delay or that it isn't updating, feel free to email us at firstname.lastname@example.org. In most instances, packages are still delivered on time or with only a minor delay.
You can schedule a re-delivery with USPS or FedEx. You can also pick the package up from one of their pickup locations.